Maxine Return Policy:
Thank you for shopping with Maxine! Please note the following important information about our in-store and online purchase policy:
Returns:
We accept returns on unworn, unwashed items with tags attached within 14 days of your in-store purchase or online delivery date. Returns are refunded to the original payment method upon review and approval.
Online Orders:
Online returns must be initiated within 14 days of delivery. Return shipping is the responsibility of the customer unless otherwise stated. In-store drop-offs are welcome.
Final Sale: All sale items, along with jewelry, bags, hats, scarves, gift items, and accessories, are final sale and cannot be returned.
Responsibility for Packages: Once your package leaves Maxine and is picked up by USPS, UPS, or another mail carrier, we are no longer responsible for any lost, damaged, or missing packages, including those marked as delivered.
Physical and Online Returns:
If you are local, please make all physical returns to our store:
122 N York Rd. in Elmhurst, IL
If you are out of town, please ship returns to:
Maxine
Attn: Returns
122 N York Rd.
Elmhurst, IL 60126
NOTE:
- Items can be returned by your preferred carrier.
- Please either enclose the packing slip that came with your order or ensure that your name, order confirmation and telephone number is included inside the returned package.
Defective Item or Incorrect Size:
If you received a defective item or the incorrect size, contact us at maxine.jblanchette@yahoo.com within 3 business days of receiving your shipment. We are here to help!